Return and Refund Policy

Returns

You may return your order within 14 days of receiving the goods.

Please note that you are responsible for the cost of returning the items. Additionally, any customs fees, import duties, taxes, or other charges paid at the time of delivery are non-refundable. These charges are the responsibility of the customer and will not be reimbursed if the item is returned.

To initiate a return, please follow these steps:

1. Contact us via email at sales@carrouselthestore.com to notify us of your intention to return the item(s).
2. Wait for our confirmation and return instructions before shipping the goods back.
3. Use a shipping method that includes tracking and insurance to ensure safe delivery of the return. We are not responsible for returns lost or damaged during transit.

Promotional Orders

Orders exceeding €700 are eligible for complimentary shipping.

In the event of a return (full or partial return that reduces the order value below the minimum threshold required for free delivery) of items purchased under this promotion, a €25 restocking fee for EU orders and €45 restocking fee for non-EU orders will be deducted from the refund. Return shipping costs are borne by the customer and are non-refundable.

No price adjustments or retroactive application of promotions will be made to previously placed orders.

1. European Union (EU) Returns
For returns from customers within the European Union, please indicate which item(s) you wish to return when requesting return confirmation.

Upon request, we may provide customers with a prepaid return label and will inform them of any associated costs in advance. If the customer elects to use the prepaid return label, the cost of the label will be deducted from the refund amount once the label has been used. Customers may alternatively return item(s) using a carrier of their own choice at their own expense.  

The customer is responsible for the direct cost of returning the goods. Return shipping costs are non-refundable.

2. Non-European Union Returns

For returns from customers outside the European Union, please indicate which item(s) you wish to return when requesting return confirmation.

Upon request, we may provide customers with a prepaid return label and will inform them of any associated costs in advance. If the customer elects to use the prepaid return label, the cost of the label will be deducted from the refund amount once the label has been used. Customers may alternatively return item(s) using a carrier of their own choice at their own expense.

For international returns, we will provide the necessary return documentation for customs purposes. Customers are required to use the documentation provided and ensure that all customs declarations are completed accurately and in full. Any additional charges, duties, taxes, fees, or other costs arising from incomplete or incorrect customs declarations, or from failure to use the documentation provided, shall remain the responsibility of the customer and may be deducted from the refund amount. 

Returned items are expected to arrive within 7 days from the return confirmation date.

For complete information on return conditions, eligibility, and refunds, please refer to our Terms of Service. 

Upon receiving and inspecting the returned items, we will process your refund within a maximum of 5 working days. The reimbursement will be made using the same payment method used for the original transaction, unless otherwise agreed. You will not incur any fees for the refund.

Please note that it may take up to 5 working days for the refunded amount to appear in your account.