Delivery and Costs

Your ordering items will be shipped to you once the payment has been received or immediately after receiving of the prepayment on the account of “Carrousel Kids”. Please ensure before you finalize the order that you specify your full last name, first name, shipping address, telephone number and e-mail-address.

Your order will be shipped either with Austrian Post or UPS. Once your order has been shipped, you will find a tracking-number on the shipping confirmation. So you'll be able to see at any time delivery estimate for your order.

There are 2 delivery options available in our web store: Standard and for very urgent orders, Express Shipping. Further down appears the time of delivery from shipment.

The shipping costs include VAT and the cost of postage, packaging and logistics.

Shipping method Shipping costs Estimated delivery time after dispatch
Standard shipping Austria Order - 9,90€ 1-2 business days
Germany Order - 15,00€ 2-5 business days
European Union (EU, Switzerland, Norway, Monaco) per order from 25,00€
Belgium(2-5 business days), Bulgaria(2-5), Croatia(2-5), Cyprus(2-5), Denmark(2-5), Estonia(2-5), Finland(2-5), France(2-5), Greece(2-5), Irland(2-5), Italy(2-5), Latvia(2-5), Lithuania(2-5), Luxembourg(2-5), Malta(2-5), Monaco(2-5), Netherlands(2-5), Norway(2-5), Poland(2-5), Portugal(2-5), Romania(2-5), Sweden(2-5), Switzerland(2-5), Slovenia(2-5), Slovakia(2-5), Spain(2-5), Czech Republic(2-5), Hungary(2-5)
Rest of the World per Order from 35,00€
Your country is not on the list? Then contact us and we`ll try to find a solution.
Express shipping Austria from 20,00 € 1 business days
Germany from 30,00 € 1-2 business days
European Union (EU, Switzerland, Norway, Monaco) from 35,00 € 1-2 business days
Rest of the World from 50,00 € 1-4 business days

Austria

Delivery fee is EUR 9.90. For very urgent orders we offer our Express delivery (1 business day). The calculation of the delivery fee for Express delivery is determined by weight and once you have selected the shipping method "express delivery" the fees will be estimate.

Germany

Delivery fee is 15.00 EUR. For very urgent orders we offer our Express delivery (1 -2* business days). The calculation of the delivery fee for Express delivery is determined by weight and once you have selected the shipping method "express delivery" the fees will be estimated.

European Union (EU, Switzerland, Norway, Monaco)

The delivery fee is from 25.00 EUR. For very urgent orders we offer our Express delivery (1 -4* business days). The calculation of the delivery fee for Express delivery is determined by weight and once you have selected the shipping method "express delivery" the fees will be estimated.

Rest of the World

The delivery fee is from 35.00 EUR. Please note for deliveries outside the EU additional customs duties, taxes and fees may be incurred, which shall be borne by the buyer in the full amount. We have no control on the customs fees or any other fees that may be incurred in your country. Therefore if you have any doubt about these fees we recommend contacting your local customs office. Your country is not on the list? Then contact us and we`ll try to find a solution.

Transport damage

Despite the best efforts, it is possible that your package is damaged during shipping. Upon receipt of your delivery please check it at first if there are any signs of damage to the packaging and inform immediately the delivery agent about this. If the packaging of your package is damaged, please record the defects on the delivery note. The delivery note is an important document as proof for compensation by Carrousel Kids or the shipping company (refund or exchange).

If you notice any damage after unpacking the package, please get in touch within 3 days from receiving your order with our customer service. Please call Customer Service at +43 (0) 1 8909350 between the hours of 10:00 am - 6:30 pm Monday through Friday and 10:00 am - 6:00 pm Saturday. You can always contact us through our contact form.

Please feel free to contact us if you have any questions or concerns about your order or shipping cost.