Delivery and Costs

Your ordering items will be shipped to you once the payment has been received or immediately after receiving of the prepayment on the account of “Carrousel Kids”. Please ensure before you finalize the order that you specify your full last name, first name, shipping address, telephone number and e-mail-address.

Your order will be shipped either with Austrian Post or UPS. Once your order has been shipped, you will find a tracking-number on the shipping confirmation. So you'll be able to see at any time delivery estimate for your order.

There are 2 delivery options available in our web store: Standard and for very urgent orders, Express Shipping. Further down appears the time of delivery from shipment.

The shipping costs include VAT and the cost of postage, packaging and logistics.

Shipping method Shipping costs Estimated delivery time after dispatch
Standard shipping Austria Order up to 100€ - 6,90€
Order over 100€ - free
1-2 business days
Germany Order up to 200€ - 9,90€
Order over 200€ - free
2-5 business days
European Union (EU, Switzerland, Norway, Monaco) Order up to 200€ - 15,00€
Order over 200€ - free
Belgium(2-5 business days), Bulgaria(2-5), Croatia(2-5), Cyprus(2-5), Denmark(2-5), Estonia(2-5), Finland(2-5), France(2-5), Greece(2-5), Irland(2-5), Italy(2-5), Latvia(2-5), Lithuania(2-5), Luxembourg(2-5), Malta(2-5), Monaco(2-5), Netherlands(2-5), Norway(2-5), Poland(2-5), Portugal(2-5), Romania(2-5), Sweden(2-5), Switzerland(2-5), Slovenia(2-5), Slovakia(2-5), Spain(2-5), Czech Republic(2-5), Hungary(2-5), United Kingdom(2-5)
Rest of the World Order up to 400€ - 25,00€
Order over 400€ - free

Your country is not on the list? Then contact us and we`ll try to find a solution.
To find out the delivery time after dispatch for your country, please CLICK HERE
Express shipping Austria from 9,89 € 1 business days
Germany from 27,00 € 1-2 business days
European Union (EU, Switzerland, Norway, Monaco) from 27,00 € 1-2 business days
Rest of the World from 30,00 € 1-4 business days

Austria

Orders (standard shipping) to Austria will be delivered by Carrousel Kids due to an order value of 100.00 EUR for free. For orders up to 100.00 EUR the delivery fee is EUR 6.90. For very urgent orders we offer our Express delivery (1 business day). The calculation of the delivery fee for Express delivery is determined by weight and once you have selected the shipping method "express delivery" the fees will be estimate.

Germany

Orders (standard shipping) to Germany will be delivered by Carrousel Kids due to an order value of 200.00 EUR for free. For orders up to 200.00 EUR the delivery fee is 9.90 EUR. For very urgent orders we offer our Express delivery (1 -2* business days). The calculation of the delivery fee for Express delivery is determined by weight and once you have selected the shipping method "express delivery" the fees will be estimated.

European Union (EU, Switzerland, Norway, Monaco)

Orders (standard shipping) to European Union will be delivered by Carrousel Kids due to an order value of 200.00 EUR for free. For orders up to 200.00 EUR the delivery fee is 15.00 EUR. For very urgent orders we offer our Express delivery (1 -4* business days). The calculation of the delivery fee for Express delivery is determined by weight and once you have selected the shipping method "express delivery" the fees will be estimated.

Rest of the World

Orders (standard shipping) to the rest of the world will be delivered by Carrousel Kids due to an order value of 400.00 EUR for free. For orders up to 400.00 EUR the delivery fee is 25.00 EUR. Your country is not on the list? Then contact us and we`ll try to find a solution.

Transport damage

Despite the best efforts, it is possible that your package is damaged during shipping. Upon receipt of your delivery please check it at first if there are any signs of damage to the packaging and inform immediately the delivery agent about this. If the packaging of your package is damaged, please record the defects on the delivery note. The delivery note is an important document as proof for compensation by Carrousel Kids or the shipping company (refund or exchange).

If you notice any damage after unpacking the package, please get in touch within 3 days from receiving your order with our customer service. Please call Customer Service at +43 (0) 1 8909350 between the hours of 10:00 am - 6:30 pm Monday through Friday and 10:00 am - 6:00 pm Saturday. You can always contact us through our contact form.

Please feel free to contact us if you have any questions or concerns about your order or shipping cost.

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